Conversations with Consumers

Anyone who has tried to use the CPSC website knows that finding information there is no easy task. When I was a commissioner I would get regular calls from the public asking for help in locating public documents that were on the site but buried in sub-directories and illogical places.

Therefore, I am pleased that a law firm has taken on the helpful task of making some sense out of the agency’s website. You can find the “CPSC Navigator” at www.CPSCNavigator.com. While it is unfortunate that an agency that regularly talks about “transparency” makes it so difficult to find important information, I am glad that the private sector has stepped up to the challenge that the agency’s opaqueness presents.